Product FAQ

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General
Q. Can I use a non Aiphone power supply for Aiphone products?
A. No, we have seen issues with non Aiphone power supplies including unit failure and noise.

Q. How come there is noise in the call?
A. There can be a variety of reasons for noise but main reasons are having AC power lines, radios, TV set, rotating motors such as fans or dimmer switches near units or wires. Check for proper earthing as well.

AC-10 Series
Q. I forgot the master code, how do I reset it?
A. For security purposes, we do not publicize this information. Please contact Aiphone Tech Support on 020 7507 6250 with photos, proof of identity or proof of installation ready.

GT Series
Q. Can CAT5e/6 cable be used?
A. Aiphone cannot support it but it is possible, please refer to following document for wiring distances.
GT Existing Wire Distance Chart

Q. Is GF/GH compatible with GT?
A. Please refer to following compatibility chart
GF, GH, GT Compatibility Chart
GF GH GT Compatiblity Replacement Guide
GH-GT Compatibility

Q. How do I program a GT system?
A. There are two methods: Handshake and Dip switch
For audio only systems or GT-1M-L, the handshake method must be used and the simplified steps are the
following (recommended programming with 2 or more people):
1) Enter all resident info either directly on the entrance station or by using the GT System Setup Tool with PC connected to the entrance station
(If using GTW-LC lift control, resident info MUST be entered using the GT System Setup Tool and through the GT-BCX first and exporting the data onto the entrance stations). This step is not needed if the entrance station does not have the GT-10K keypad.
2) Get into programming mode on the entrance station
3) Go up to a tenant station and get into communication with the entrance station either by picking up the hand set or pressing talk
4) Select the resident info to allocate the connection to the tenant station in communication either by pressing the number on the keypad and call or if no keypad, the button that you wish to allocate it to.
5) Press talk again or hand up the handset on the tenant station to end communication with entrance
6) Exit programming on the entrance station
7) Try calling the tenant using the number or button allocated to test
8) Get into programming mode on the entrance station
9) Repeat steps 3 to 5 to keep registering tenant stations
10) When registration of all tenants are complete and tested, export the settings onto the entrance stations and security guard stations if there are any. This can be done using the entrance station/security guard station or by using the GT System Setup Tool to import settings into the PC and export it into other stations

Please refer to links below for details
GT Series QuikStart Guide
GT Installation Manual

Q. I have forgotten or the previous installer has not left the ID code to change the settings of a GT system
A. For security purposes, we do not publicize this information. Please contact Aiphone Tech Support on 020 7507 6250.

Q. Can more than 48 tenants be connected on a standard GT system?
A. Yes, however only if the tenants stations comprise of GT-1D or GT-1M-L. Up to 100 can be connected but please still be aware of wiring distance limitations

JO Series
Q. What is the camera angle of the JO door stations? (JO-DA, JO-DV, JO-DVF, JO-DVF-AC)
A. Approx. 100 degrees

Q. Can I seal the door station to block the water out?
A. No, the sealing will actually keep the water from going out as well and may also result in water/fog on the lens cover

JP Series
Q. Can I seal the door station to block the water out?
A. No, the sealing will actually keep the water from going out as well and may also result in water/fog on the lens cover

Q. Is JM compatible with JP even including JMW-BA?
A. Yes, but image quality differs depending on configuration. Please refer to the following link for compatibility chart.
JMJP-Compatibility-Chart.pdf

Q. Can I do hands free with the JP?
A. Yes, please purchase the JPEC Embellisher for handset.

IS Series
Q. I have forgotten the IP address of an IS unit (IS-IPMV, IS-IPDV, IS-IPC etc.) and I need to reset the IP
A. For security purposes, we do not publicize this information. Please contact Aiphone Tech Support on 020 7507 6250.

IX Series
Q. Can the IX Series transfer calls?
A. Yes, however, a delayed transfer can only be executed once so multiple delayed transfers are not possible. Using a combination of absent, delayed and scheduled transfer maybe able to provide a work around.

Q. Is the IX Series dual stream? (can the intercom work while displaying and recording on VMS/NVR through ONVIF)
A. Yes, the IX system can stream 24/7 video onto a VMS/NVR while maintaining its intercom operation.

Q. Can the door be release from the master station instead of the door station for security purposes?
A. Yes, it can. An IP Relay (RY-IP44) is also available to enable door release from a location other than the near the door station or master station.