Warranty & Repairs
If you are an Aiphone Partner:
– Call 0207 507 6250, Option 1
Aiphone UK Ltd. warrants its products to be free from defects in material and workmanship under normal use and service for a period of three years after installation to the ultimate user. Proof-of-purchase is required to verify warranty period, otherwise warranty will be based on product lot code.
Repairs Under Warranty
At our discretion, Aiphone UK will repair Aiphone UK products free of charge or replace at no charge if after an examination by an Aiphone UK Repair Technician, is proven to be defective and under warranty. Aiphone UK reserves the right to make the final decision whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty.
This warranty shall not apply to any failure caused by improper installation or use in violation of the instructions, abuse, negligence, electrical surge including damage from lightning, water or any other physical damage, or damage caused from batteries.
This warranty covers bench repairs by the Aiphone Repair Department only, and does not extend to units that have been repaired or altered outside of the factory. Aiphone is not responsible for any costs incurred involving on-site service calls.
Product Repair Policy
Aiphone Technical Service provides troubleshooting assistance that may eliminate the need to send a unit in for repair. If Technical Service has determined that your unit requires service, You will be supplied a trouble report form. Please fill out the form and fax or email to Customer Service, and you will receive your Repair Order number by return fax or email. When sending in your unit, reference Aiphone’s TR number and include a copy of the invoice to verify warranty. Aiphone will repair or replace out-of-box defective product at no charge.
Send product to:
Aiphone UK. Ltd.
Mitre Bridge Industrial Estate
London W10 6AU