For more than seven decades, Aiphone has been a key player in the intercom manufacturing sector, valued for its careful attention to quality and dependable construction. With a strong presence in the domestic Japanese market and a growing international reach, Aiphone’s success is supported by a well-structured quality assurance framework that guides every stage of a product’s lifecycle – from initial concept and design, through manufacturing, to after-sales care.
AIPHONE’s quality commitment is deeply rooted in a founder’s principle of taking full responsibility for every product from start to finish. This dedication ensures reliability throughout the product’s entire lifecycle, earning prestigious international certifications like ISO 9001 and two Deming Prizes. This philosophy reflects a promise of trust and durability that UK customers can rely on. This unwavering commitment to quality has earned us widespread recognition both domestically and internationally. We’ve maintained over 50% market share in Japan for many years and achieved global market leadership with a 12.2% share (as of 2021).
AIPHONE’s commitment to quality exemplifies the finest traditions of Japanese manufacturing. We embody exceptional Japanese craftsmanship, focusing on intercom systems designed as long-term infrastructure: 15 years for apartment building systems, 12 years for commercial, medical, and facility equipment, and 10 years for single-family home systems. To ensure such durability, our designs prioritise long-term operational stability. By consistently meeting the exacting demands of the Japanese market, we have maintained our position as the domestic market leader while earning the continued trust of customers worldwide.
At AIPHONE, we have established the AIPHONE Technical Standard (ATS), an extensive framework comprising over 600 design criteria developed specifically for products with a lifespan exceeding 10 years. These standards are not static; they have evolved through rigorous analysis of customer feedback and incident reports from both domestic and international markets, allowing us to prevent recurring issues through continuous improvement. Safety is paramount, and our “10 Safety Articles” ensure fail-safe operation and fire prevention through the use of flame-resistant materials. This robust design framework aims to provide high levels of product safety and reliability across diverse conditions.
AIPHONE selects components that exceed international standards and subject them to demanding durability tests that simulate real environmental stresses, including UV exposure, corrosion, and temperature swings. This ensures every part performs reliably 24/7 for over a decade, essential for UK customers seeking robust and stable solutions.
Beyond our rigorous component and material testing, AIPHONE carries out extensive additional tests to ensure our products perform reliably across all operating environments. Our operational testing thoroughly simulates real-world usage conditions. Take, for example, our button durability testing: we design for over 10 years of use, then subject the buttons to several times that number of actuations to confirm their longevity. These tests far exceed industry standards and demonstrate our commitment to exceptional quality assurance.
AIPHONE ensures superior product reliability through a comprehensive quality control system from component selection to final inspection. This includes strict component standards, advanced ESD protection, and 100% product testing. Our factories in Thailand, Vietnam, and Japan follow rigorous production standards to maintain consistent quality. Every circuit board undergoes automated inspections (SPI and AOI) and functional testing before assembly. Finished products are thoroughly tested for key functions prior to shipment.
This dedication to quality has earned AIPHONE two Deming Prizes, recognising exceptional total quality management beyond mere compliance.
At AIPHONE, we strive to continue providing repair services even after a product line has been discontinued. Understanding that our customers rely on our products for over a decade, we typically maintain critical spare parts for around seven years following discontinuation, focusing on our most essential product lines. In the unlikely event of a significant product issue, our network of sales subsidiaries and authorised distributors is on hand to offer on-site repairs and replacements. This reflects our ongoing commitment to comprehensive after-sales support, helping to instil confidence and peace of mind for our customers.
This means that UK customers can feel assured of continued maintenance and support long after the initial installation.
Products comply with a broad range of international regulations such as Japan’s PSE Law, US UL standards, EU CE marking, and RoHS directives. AIPHONE holds ISO 9001 and ISO 14001 certifications, reflecting its commitment to quality management and environmental responsibility worldwide.
Recognizing the growing importance of cybersecurity, AIPHONE is prepared to mobilize a specialized Product Security Incident Response Team (PSIRT) to monitor and respond swiftly to security threats, ensuring that their intercom systems remain secure and trustworthy in an increasingly connected world.
This structured approach to quality, safety, durability, and support guarantees that AIPHONE products offer UK customers more than just communication devices—they provide reliable, long-lasting infrastructure that protects homes and communities with confidence.
This structured approach to quality, safety, durability, and support guarantees that AIPHONE products offer UK customers more than just communication devices—they provide reliable, long-lasting infrastructure that protects homes and communities with confidence.